Clear & Fair
Refund & Reschedule Policy
We want booking with confidence to feel easy. Here’s exactly how changes, cancellations and refunds work for your Financial Clarity Session.
Single Financial Clarity Session
The Simple Version
24 hours or more before your session
You can reschedule to another time free of charge, or cancel for a full refund. No questions, no fuss.
Less than 24 hours before your session
We’re unable to offer a refund, as the time has been set aside for you. The session may be treated as used.
No-show
If a session is missed without notice, it is non-refundable. If something went wrong, please get in touch (see below).
Exceptional circumstances
Life happens. If something genuinely unexpected comes up, reach out. EMPIXO can use discretion on a case-by-case basis.
If EMPIXO needs to cancel
On the rare occasion we have to cancel or move your session, you can choose a new appointment time or a full refund, whichever suits you.
Paying from outside New Zealand? Prices are charged, and refunds are made, in New Zealand dollars (NZD). The amount returned in your own currency may differ slightly because of exchange rates and your card provider’s fees.
How to Reschedule
The easiest way
Use the reschedule link in your Calendly confirmation or reminder email. It lets you pick a new time in seconds. If you can’t find it, just email us and we’ll sort it out with you.
How Refunds Are Paid
Back the way it came
Approved refunds are returned to your original payment method. Depending on your bank, it can take a few business days to appear.
A note on programmes & packages: The terms above apply to the single Financial Clarity Session. Multi-session programmes or packages may have their own separate refund terms, which will be shown at the time you book them.
Need to change something, or have a question?
We’re happy to help. Just get in touch and we’ll make it easy.